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Support

For Emergency Service, please call:

Phone=424-CLOUD-04 (424-256-8304)

For all other support issues, please email support@bansheecloud.com

You may also use this form to request support:

Support Request Form

Please let us know how to contact you by providing your email address and any other preferred methods:

(Note: We HATE SPAM. We are sworn to destroy it. For details, please see our Oath of Privacy.)

After you hit the button below, a team member on call will contact you in 0-8 hours during regular North American business hours, Monday through Saturday. (0-24 hours outside of business hours and on Sundays and U.S. Holidays.)

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How Does Support Work?

Email to support@bansheecloud.com and Support Request Form submissions are sent immediately to the email inboxes and mobile phones of all tech support team members on call.  This is active 24 hours a day, 7 days a week, every day of the year. 

Email support requests that can be quickly answered concisely are usually free, even to new and non-paying clients who use our free services.  If any work is billable, we will explicitly notify you, unless we have done similar work for you previously. 

Please feel free to ask for any clarification regarding our fees.

Emergency calls outside of regular business hours may incur additional charges.  Regular business hours are based upon time zones within the United States, Mexico, and Canada.  If you're calling from outside these areas and after these North American business hours, you may be charged overtime rates for paid services. 

Paying clients will be given priority response.  All free requests will be handled after paying clients are helped.  If you are submitting a free request, please allow up to 48 hours (or more during times of heavy traffic) for an answer.

Because of the critical nature of these communications, all unsolicited commercial email (UCE) aka spam received through this page will be promptly reported and the senders will be dealt with accordingly, including but not limited to prosecution to the fullest extent of the law.

WE HATE SPAM!

We will not resell your contact information, nor will we use it to send unsolicited email. We feel that trust is extremely important and we will do everything in our power to earn yours. We’re serious about this stuff. Click on the envelope to view our Oath of Privacy

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